• We process all orders within 1–3 business days (Monday through Friday, excluding weekends and holidays).
• Orders are not shipped on the same day they are placed.
• A confirmation email containing your tracking information will be sent to you once your order ships.

Domestic Orders (United States):

• All domestic orders are shipped through USPS (United States Postal Service).
• Delivery typically occurs within 5–10 business days from the ship date.

International Orders:

• International orders are shipped via Federal Express.
• Delivery typically takes 7–21 business days, depending on your destination and customs processing times.
• Tracking information is not available for international shipments, as delivery is completed by your local postal service.

• Rush shipping speeds up delivery but does not reduce processing time. All orders, including rush orders, still require 1–3 business days for processing.
• Rush orders are shipped immediately after the processing period is complete, not on the same day your order is placed.

• Yes, all orders are shipped in plain, unmarked packaging (either plain grey boxes or standard USPS Priority mail packages) to ensure your privacy.
• Return shipping labels display "Online Fulfillment Center" as the sender name for complete discretion.

• Customs authorities in your country may inspect packages upon arrival.
• We are not responsible for any delays, confiscation, or seizure of packages by customs officials.
• Any customs duties, taxes, or fees are the customer's responsibility and are not included in our shipping charges.
• Most small packages are delivered without issues or additional fees, though customs requirements vary by country.

Please allow at least 5 business days from your purchase date before checking for tracking updates.
You can track your shipment using:

• USPS Tracking (United States orders): https://www.usps.com/

If your order has not arrived within the expected delivery timeframe:

• USA, UK, and Canada: 5–10 business days
• All other countries: 7–21 business days

Our customer support team is here to help. Please reach out to us:

Phone: (844) 369-7606
Email: [email protected]
Office Hours: Monday through Friday, 6:30 AM to 5:00 PM PST (UTC -8)

Your credit card will be charged immediately upon order submission.

Our streamlined ordering system processes orders efficiently, automatically routing them to our fulfillment center for shipping.

Please review your order carefully before submitting, as we are unable to cancel orders once they have been placed due to our high order processing volume.

We accept returns of unopened, unused products for a full refund.

To begin the return process, you must first obtain a Return Merchandise Authorization (RMA) number.

• Contact our customer support team by phone or email to receive your RMA number and detailed return instructions.

We provide support for customers in the United States and internationally:

📞 (844) 369-7606

🕒 Office Hours: Monday through Friday, 6:30 AM to 5:00 PM PST (UTC -8)

📧 [email protected]

At Climaxin LLC, we are dedicated to providing you with the highest quality products and ensuring your complete satisfaction. If you are not fully satisfied with your purchase, our team is here to assist you with the return process.

Items may be returned within 30 days of your purchase date, provided they meet the following requirements:

• Products must be in their original, unopened packaging and completely unused.
• All returns must include a Return Merchandise Authorization (RMA) number.

• Contact our customer support team to receive an RMA number.
• Original shipping and handling fees are non-refundable.
• Any items that have been opened or used are not eligible for return or refund.
• A $5 per bottle restocking fee will be deducted from all approved returns.

If you received free items as part of a promotional offer (such as "Buy 3 Get 3 Free"), you must return all items from that order, including the free promotional items, to qualify for a full refund.

If you only return some items from a promotional order, your refund will be calculated based on the discounted price per item, and the value of the free promotional item(s) will be deducted from your refund amount.

After we receive and approve your return, your refund will be processed within 30 days. Refunds will be issued either to your original payment method (credit/debit card) or by check, depending on your original payment method.

You will receive an email confirmation once your refund has been processed and issued.

To begin the return process, please contact our customer support team to request a Return Merchandise Authorization (RMA) number and detailed return instructions:

• Customer Support:
  (844) 369-7606
  Office Hours: Monday through Friday, 6:30 AM to 5:00 PM PST (UTC -8)
  [email protected]